FAQ

**Shipping**

**How long does processing take?**  
All orders are processed within 2–3 business days. We do not ship or deliver on weekends or holidays. During high volume periods your shipment may be delayed by a few days.

**How much is shipping?**  
Shipping rates and delivery estimates are calculated at checkout. You’ll see the cost before you complete your purchase.

**How will I know my order has shipped?**  
Once your order ships, you’ll receive a shipment confirmation email with your tracking number. The tracking number will be active within 24 hours.

**Do you ship internationally?**  
At this time we only ship within the U.S.

**What should I do if my package is lost or damaged?**  
If your order arrives damaged or is lost in transit, please contact the shipment carrier to file a claim.

**Returns & refunds**

**What is your return policy?**  
We have a 30‑day return policy. You have 30 days after receiving your item to request a return. Items must be unworn, with tags, and in the same condition that you received them. Proof of purchase is required.

**How do I start a return?**  
Email us at returns@loyaltco.com to initiate a return. If your return is accepted, you’ll receive a return shipping label and instructions. Return shipping costs are your responsibility. Items sent back without a return request will not be accepted.

**What about exchanges?**  
The fastest way to exchange an item is to return the original and make a new purchase for the item you want.

**When will I receive my refund?**  
We’ll notify you once we’ve received and inspected your return and let you know if your refund was approved. Approved refunds will be issued to your original payment method. Your bank or credit card company may take some time to process and post the refund.

**Size Guide**

**Do you offer a size guide?**  
Yes! Each product page includes a size chart. You can also explore our sizing chart pages for detailed garment measurements.

**Contact us**

If you have any other questions, feel free to contact us at hello@loyaltcompany.com or call us at (716) 235‑3260.