Shipping policy

Last updated: August 28, 2026

This Shipping Policy applies to purchases from Loyal T Company LLC, doing business as Loyal T Co. ("Loyal T," "we," "us," or "our").

Where we ship

We currently ship to addresses within the United States. Available delivery methods and rates are shown at checkout. We do not currently offer international shipping.

Fulfillment and handling

Some products, including certain apparel, are printed or embroidered to order by a fulfillment partner. Print-on-demand fulfillment typically takes 2–5 business days before shipment, but product availability, order volume, production method, quality checks, holds, weekends, and holidays can extend that estimate.

Products we hold in stock ourselves, such as certain stickers, hats, or other accessories, typically ship within 1–3 business days. The applicable fulfillment method may vary by product. Fulfillment time is separate from carrier transit time.

All timeframes are estimates, not guarantees. If we cannot ship within a stated or legally required timeframe, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.

Split shipments

Items in the same order may be fulfilled from different locations or by different partners and may arrive in separate packages. You may receive a separate shipping confirmation and tracking number for each package. Separate arrival does not necessarily mean an item is missing.

Rates, estimates, and free-shipping offers

Shipping charges and available delivery estimates are displayed at checkout. Any free-shipping offer applies only when the order satisfies the terms shown on the site or at checkout. Carrier transit estimates begin after fulfillment and do not include production or handling time.

Tracking

When tracking is available, we will send a shipping confirmation after the package ships. Tracking can take up to 48 hours to show movement after a label is created. Contact hello@loyaltco.com if tracking has not updated after that period or the estimated delivery date has passed.

Address accuracy, refused shipments, and unclaimed packages

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee an address change after fulfillment begins. Additional shipping charges caused by an incorrect or incomplete customer-provided address, refusal, or failure to claim a package may be the customer's responsibility. We will not charge additional reshipment costs when the problem was caused by Loyal T or our fulfillment partner.

Lost, damaged, or missing packages

If a package is damaged, appears lost in transit, is marked delivered but cannot be located, or arrives with an item missing, contact returns@loyaltco.com with your order number and the relevant details. For transit-loss claims, contact us no later than 30 days after the estimated delivery date. For damaged, incorrect, defective, or missing items, contact us no later than 30 days after delivery. We will coordinate any eligible claim with the fulfillment partner or carrier and provide an appropriate replacement or refund when the issue is confirmed.

Delays outside our control

Weather, carrier disruptions, peak-season volume, product shortages, and other events outside our reasonable control may delay fulfillment or delivery. We will provide material updates when available, but we are not responsible for delays we could not reasonably prevent. This does not limit any rights you have under applicable law.

Returns

See our Return and Refund Policy for return eligibility, cancellations, replacements, and refunds.