Refund policy

Last updated: August 28, 2026

This Return and Refund Policy applies to purchases from Loyal T Company LLC, doing business as Loyal T Co. ("Loyal T," "we," "us," or "our").

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, an item must be unworn, unused, unwashed, and in the condition in which you received it, with any original tags and packaging. You must also provide your order number or other proof of purchase.

To request a return, email returns@loyaltco.com. Do not mail an item until we approve the return and provide the correct instructions and destination. Items sent without prior approval may not be accepted.

Return shipping

For an eligible preference, fit, or size return, the customer is responsible for return shipping. If we provide a prepaid return label, its cost will be disclosed and may be deducted from the refund. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

Damaged, defective, misprinted, incorrect, or missing items

Please inspect your order when it arrives. Contact returns@loyaltco.com as soon as possible, and no later than 30 days after delivery, if an item is damaged, defective, misprinted, or incorrect, or if part of the order is missing. Include your order number, a description of the issue, and clear photos when applicable. If the issue is confirmed, we will provide an appropriate replacement or refund at no additional product or return-shipping cost to you.

For a package that appears lost in transit, contact us no later than 30 days after the estimated delivery date so we can investigate with the fulfillment partner or carrier. Do not file a carrier claim before contacting us unless we ask you to do so.

Exceptions and non-returnable items

Personalized or custom-made products cannot be returned for preference, fit, or buyer's remorse unless they arrive damaged, defective, misprinted, or incorrect. Gift cards and items clearly marked "final sale" before purchase are not returnable. Sale-priced items remain eligible unless they were clearly marked final sale. Please contact us if you are unsure whether an item is eligible.

Exchanges

We do not process direct exchanges. The fastest way to obtain a different item or size is to request a return for the original item and, after the return is approved, place a separate order. A replacement for a confirmed damaged, defective, misprinted, or incorrect item is not treated as a preference exchange.

Cancellations and order changes

Email returns@loyaltco.com immediately if you need to cancel or change an order. We will try to help, but we cannot guarantee a cancellation or change after fulfillment or production has begun. If we cannot stop the order, the applicable return terms above will apply after delivery.

Refunds

We will notify you after we receive and inspect an approved return. If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since we approved your refund, contact returns@loyaltco.com.

Nothing in this policy limits rights that cannot be waived under applicable law.