Frequently Asked Questions
Answers below summarize our current shipping and return policies. The linked policies control if there is any difference.
Shipping
Where does Loyal T ship?
We currently ship to addresses within the United States. We do not currently offer international shipping.
How long does fulfillment take?
In-stock accessories, including certain stickers and hats, typically ship within 1–3 business days. Print-on-demand apparel typically takes 2–5 business days before shipment. Carrier transit time is additional. These timeframes are estimates, not guarantees.
How much does shipping cost?
Available delivery methods, shipping charges, and delivery estimates are shown at checkout. Any free-shipping offer applies only when the order meets the terms shown on the site or at checkout.
How do I track my order?
When tracking is available, we will email a shipping confirmation after the package ships. Tracking can take up to 48 hours to show movement after a label is created.
What should I do if a package is lost, damaged, or missing an item?
Email returns@loyaltco.com with your order number and the relevant details. Include clear photos when applicable. We will coordinate any eligible claim with the fulfillment partner or carrier. Please contact us before filing a carrier claim unless we ask you to do so.
Read the complete Shipping Policy.
Returns and refunds
What is the return window?
You may request a return within 30 days after delivery. Eligible items must be unworn, unused, unwashed, and in the condition in which you received them, with any original tags and packaging. An order number or other proof of purchase is required.
How do I start a return?
Email returns@loyaltco.com before mailing anything back. We will provide the correct instructions and destination after approving the request. Items sent without prior approval may not be accepted.
Who pays return shipping?
For an eligible preference, fit, or size return, the customer is responsible for return shipping. We cover eligible replacement or return-shipping costs for a confirmed damaged, defective, misprinted, or incorrect item.
Does Loyal T offer exchanges?
We do not process direct exchanges. The fastest option is to request a return for the original item and place a separate order for the item or size you want.
When will I receive my refund?
We will notify you after receiving and inspecting an approved return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it.
Read the complete Return and Refund Policy.
Orders and products
Can I cancel or change an order?
Email returns@loyaltco.com immediately. We will try to help, but we cannot guarantee a cancellation or change after fulfillment or production has begun.
Why might items arrive separately?
Items in one order may be fulfilled from different locations or partners and may arrive in separate packages. You may receive a separate shipping confirmation and tracking number for each package.
Where can I find sizing information?
When an apparel item requires sizing guidance, measurements or fit information appear on its product page.
Contact
How can I contact Loyal T?
Email hello@loyaltco.com or use our contact form. For returns and order issues, email returns@loyaltco.com.